Help
Frequently Asked Questions
The questions we are asked most, answered plainly.
Orders & delivery
How long does delivery take?+
Orders are in transit for 3–7 business days once they leave our studio. A tracking link is emailed to you the moment your order ships.
Can I return something?+
You can return a piece within 3 days of delivery.
How do I find my size?+
Every clothing and footwear piece has a size chart on its product page, and each size selector lists the options available in stock. If you are between sizes, email contact@ironandivorydress.com with the piece you have in mind and we will measure it for you.
Payment & contact
Which payment methods can I use?+
Your payment is completed securely at checkout, and the payment methods available to you are shown on the payment step before you confirm the order. We never see or store your card details.
How do I contact you?+
Email contact@ironandivorydress.com. Tell us your order number if you have one and we will answer as soon as we can.